By default, the integration syncs selected standard fields relating to standard objects such as accounts and opportunities, to support enhanced analytics, agents and AI-generated assets in Databook.
The integration is designed to provide Salesforce admins with full control, deciding which data point can be synced.
This list is a starting point for the CRM integration: to support more complex workflows, we will need to work with your team to identify additional custom fields and objects that provide relevant context for the workflow.
Object: Account
Standard fields such as:
ID
Name
Ticker Symbol
Website
Description
Type
Industry
Annual Revenue
Number Of Employees
Created Date
Is Deleted
Owner ID
Last Modified Date
DUNS Number
Databook requires the syncing of the DUNS Number or ID for a given Account, so that we can accurately map Salesforce accounts to companies in Databook. This object and these fields have been identified to support all guided workflows and reasoning where an understanding of the current context in an Account is important.
Object: Opportunity
Standard fields such as:
ID
Account ID
Amount
Close Date
Is Closed
Is Deleted
Is Won
Name
Owner ID
Probability
Stage Name
Type
Description
Last Modified Date
Created Date
This object and these fields support guided workflows where an understanding of the Account and associated Opportunities is important.
Object: OpportunityStage
Standard fields such as:
ID
API Name
Created Date
Is Active
Is Closed
Is Won
Last Modified Date
Sort Order
This object and these fields provide stage progression information for workflows like Deal Coaching.
Object: User
Standard fields such as:
ID
Created Date
Email
Is Active
Last Modified Date
Name
User Role ID
Object: UserRole
Standard fields such as:
ID
Name
Parent Role ID
Last Modified Date
Object: OpportunityHistory
Standard fields such as:
ID
Amount
Close Date
Opportunity ID
Is Deleted
Probability
Stage Name
Created Date
This object and these fields are identified to support workflows like Solution Positioning or Deal Coaching where historical deal context is important.
Object: Contact
Standard fields such as:
ID
Account ID
Email
Name
Title
Owner ID
Last Modified By ID
Do Not Call
Has Opted Out Of Email
Last Activity Date
Last Modified Date
Created Date
This object and these fields support workflows where an understanding of the Contact is important, such as Prospecting and Account Planning.
Object: Task
Standard fields such as:
ID
Subject
Status
Description
Activity Date
Task Subtype
Who ID
What ID
Account ID
Owner ID
Type
Priority
Is Closed
Is Deleted
Call Type
Call Duration In Seconds
Last Modified Date
Created Date
Object: Event
Standard fields such as:
ID
Subject
Description
Event Subtype
Type
Location
Who ID
What ID
Account ID
Owner ID
Activity Date
Activity Date Time
Start Date Time
End Date Time
Duration In Minutes
Is All Day Event
Is Deleted
Last Modified Date
Created Date
